Security Operations Team Lead

Job description

Our Meaningful Mission At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections. Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel

About the role and team

We are seeking a highly skilled and motivated Security Operations Team Lead to join our dynamic security team. As a Security Operations Team Lead, you will play a pivotal role in enhancing our security posture by leading a team of talented security engineers, driving automation initiatives to optimize processes, and providing expert technical guidance during security incidents.

This role is both protecting our customers and attacks on our apps and infrastructure as well as protecting our employees. This means knowledge of protecting customer facing infrastructure and applications is advantageous. It’s an exciting fast paced organization which has low hierarchy, high collaboration and ownership. This means we can move quickly to fix things but it also means the rate of change is high so keeping on top of and securing changes requires both building relationships and driving automation and long lived robust controls.

What you will own:

• Identify opportunities to automate repetitive tasks within security run books, leveraging tools and technologies to reduce manual effort and improve efficiency.

• Design, implement, and maintain automated security workflows, ensuring scalability and reliability.

• Collaborate with security engineers to integrate automation into existing processes and systems.

Technical Incident Leadership:

• Lead technical security incident response efforts, coordinating resources and guiding the team towards swift and effective resolution.

• Act as a technical escalation point for complex security issues, providing expert analysis and troubleshooting guidance.

• Develop and maintain incident response playbooks, ensuring they are up-to-date and aligned with industry best practices.

Team Leadership & Development:

• Set clear objectives and key results (OKRs) for the security operations team, ensuring alignment with broader organizational goals.

• Monitor team performance, provide regular feedback, and conduct one-on-one meetings to support individual development and growth. Leans into difficult conversations and gives candid feedback.

• Foster a collaborative and inclusive team culture, encouraging innovation and continuous improvement.

• Identify training and development needs for team members and facilitate opportunities for skill enhancement.

Operational Excellence:

• Monitor security tools and technologies, ensuring optimal performance and identifying areas for improvement.

• Lead threat hunts and the development of new threat detection controls to balance risk with operational efficiency.

• Analyze security logs and alerts to detect potential threats and vulnerabilities.

• Collaborate with other security teams to implement and maintain effective security controls.

• Stay abreast of emerging security threats and trends, adapting security practices accordingly.

What you bring to the table:

• Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).

• 5+ years of experience in security operations or a related field.

• Proven track record of leading technical security incident response efforts.

• Strong experience in automation tools and technologies (e.g., SOAR, Python, PowerShell).

• Experience in managing and developing a team of security professionals.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work effectively under pressure in a fast-paced environment.

• In-depth knowledge of security principles and practices.

• Proficiency in common security tools and technologies (e.g., SIEM, IDS/IPS, EDR).

Certifications: Industry certifications such as CISSP, CISM, or SANS GIAC are a plus.

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

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