Customer Success Manager
Ever run a restaurant and think “this system could work better if someone actually understood how we operate”?
At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team.
We’re looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech.
This role is for you if you:
- Have experience as a Restaurant Manager / Assistant Manager
- Understand hiring, scheduling, labour pressure and service reality
- Are customer-obsessed and outcome-focused
- Know how to balance what customers want with what’s realistic
What you’ll do:
- Own relationships with hospitality customers using Harri day-to-day
- Help clients get real value from the platform (not just “log tickets”)
- Navigate tough conversations with empathy and clarity
- Partner with Product, Support and Technical teams to solve problems properly
Why Harri?
- A fast-growing global hospitality tech company
- No weekends. No shifts. Real progression.
- Your hospitality experience actually matters here
If you know hospitality and care about customers, we want to hear from you!
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