Experienced Full Stack Customer Service Agent – Seasonal Remote Opportunity with arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping people? If so, we invite you to join arenaflex's dynamic team as a Seasonal Remote Customer Service Agent. As a key member of our Orkin Customer Contact Center, you will play a vital role in supporting our field offices and customers, providing top-notch service, and driving sales growth.

About arenaflex

arenaflex is a global leader in pest control services, with a rich history dating back to 1901. As a subsidiary of a financially stable and growing company, we pride ourselves on delivering the peace of mind that only an arenaflex Pro can provide. Our mission is to help protect the world where we live, work, and play, and we're committed to making a positive impact in our communities.

The Role

As a Seasonal Remote Customer Service Agent, you will be responsible for providing exceptional service to our valued customers, identifying opportunities for cross-selling and up-selling, and assisting customers with remedies to retain business. You will work in a fast-paced, fully remote environment, using gamification tools to measure performance and increase engagement. Our training program will equip you with the skills and knowledge needed to succeed in this role.

Responsibilities

* Work remotely from your home office, equipped with the necessary computer and equipment provided by arenaflex

• Support our field's peak season, which starts building around February
• Manage the customer relationship to ensure best-in-class service
• Identify opportunities for cross-selling and up-selling
• Assist customers by offering remedies to retain business
• Use different gamification tools to measure performance
• Work a flexible schedule, including nights, weekends, and holidays, to ensure consistent support for our customers

We Offer

* Variety of schedules to accommodate your needs

• Four-week quality training program that will equip you with the skills and knowledge to be successful
• Gamification methods to measure performance and increase engagement virtually
• Great pay and incentives, including a competitive hourly rate and sales commission
• 401(k) plan with company match, employee stock purchase plan
• Opportunities for career growth and advancement, including regular, full-time employment when available, based on business needs

Why arenaflex?

* Founded in 1901, arenaflex is a global residential and business service provider with a rich history of delivering exceptional service

• Consecutive years of improved earnings with over 2 million customers
• Financially stable and growing as the largest subsidiary of a leading company
• High-energy, fun, and collaborative work environment with strong management

Qualifications

* High School/GED

• 1-2 years customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• Ability to pass a background and drug screen

Work from Home Requirements

* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise

• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem

What You Will Need

* Excellent interpersonal and communication skills

• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills, such as empathy
• Ability to prioritize tasks and manage time efficiently

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

Apply Now!

If you're a motivated and customer-focused individual looking for a seasonal remote opportunity with a dynamic company, apply now to join arenaflex's team as a Seasonal Remote Customer Service Agent. Apply for this job