Sr Director - Mortgage Client Services

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity "If you're looking for your next opportunity to make a meaningful business impact across the mortgage industry, bring business expertise to FICO's Scores division, where you will partner with mortgage servicers helping them grow and serve customers. FICO's Scores unit is home to the world's #1 credit score – the FICO® Score – that powers over 10 billion decisions each year." – Client Services, Vice President.

What You'll Contribute

• Lead Capital Markets vertical for the Mortgage and Capital Markets team.
• Serve as primary liaison with modeling and research teams across dealers, rating agencies, and third-party modeling organizations.
• Translate complex analytical concepts into actionable insights for both internal teams and external research partners.
• Present technical findings and research outcomes to both technical and business audiences.
• Collaborate with sales team on technical aspects of score research and analytics.
• Provide technical expertise on score implementation, methodology, and performance characteristics to research stakeholders.
• Monitor and analyze output from FICO's internal research initiatives and coordinate with client research desks on findings.
• Maintain deep expertise in statistical modeling, credit risk analytics, and industry best practices.
• Collaborate with data science teams to enhance score performance and address emerging market needs.

What We're Seeking

• Bachelor's degree in business, finance, or related field required; MBA or advanced degree strongly preferred.
• Substantial experience in mortgage servicing partnerships, business development, or strategic alliances within financial services.
• Proven track record of executive-level partnership development within the mortgage servicing ecosystem using a strategic, consultative approach.
• Established C-level professional network spanning mortgage servicers, MSR investors, and servicing technology providers.
• Exceptional ability to understand complex servicing partner business models, regulatory requirements, market positioning, and strategic objectives.
• Outstanding executive presence with superior communication, negotiation, and relationship management capabilities.
• Strategic thinking combined with tactical execution skills and proven ability to drive results in matrix organizations.
• Deep knowledge of mortgage servicing landscape, including regulatory compliance (CFPB, state regulations), loss mitigation, and borrower management; familiarity with FICO products and credit scoring applications preferred.
• Ability to travel 25% to 35% for partner meetings, industry conferences, and strategic planning sessions.

Our Offer to You

• An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $148,400 to $233,200 with this range reflecting differences in candidate knowledge, skills and experience.  

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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