TruMerit, formerly CGFNS International Inc. - Applicant Navigator

TruMerit, formerly CGFNS International Inc.

Work Location: Remote

Work Schedule: 9:30 AM-6:00 PM ET

Department: Customer Care

Work Status: Full-Time (Non-Exempt)

Overview

We are seeking smart, curious, and service-minded individuals who thrive in a fast-paced environment. The Applicant Navigator plays a key role in supporting applicants and customers by providing friendly, accurate, and efficient assistance through phone, email, and other communication channels.

This role is ideal for someone with high-volume call center experience who enjoys problem-solving and helping people navigate complex information with confidence and care.

Essential Functions and Responsibilities

Applicant Navigators at TruMerit are essential to delivering an excellent service experience. Team members:

• Provide clear, courteous support to applicants and customers by phone, email, and other communication channels.
• Handle a high volume of inquiries, including complex questions related to TruMerit’s services.
• Learn and use multiple internal and external software programs to support applicants effectively.
• Manage several tasks at once while maintaining accuracy, professionalism, and a calm demeanor.
• Follow documented processes while using good judgment to resolve issues quickly.
• Contribute to team goals, support peers, and adapt to changing department needs.
• Maintain high customer satisfaction by ensuring every interaction is handled with care and follow-through.
• Role requires strong communication skills, solid organizational abilities, comfort navigating technology, and a proactive, solutions-oriented mindset.

Qualifications

Education

• High school diploma and relevant work experience required.
• Associate degree preferred.

Experience, Skills & Abilities

• Experience in a high-volume call center or similar customer service environment preferred.
• Excellent spoken and written communication skills in English.
• Strong computer skills, including proficiency with Microsoft Word, and the ability to learn multiple software systems.
• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail and commitment to providing a positive customer experience.

About TruMerit, formerly CGFNS International, Inc.

TruMerit, formerly CGFNS International, is an immigration-neutral nonprofit organization that helps foreign educated healthcare professionals live and work in their country of choice by assessing and validating their academic and professional credentials.

We provide foreign students and healthcare professionals with a comprehensive assessment of their academic records to facilitate their successful admission to schools in the US and other countries.

We help protect migrating healthcare professionals by advocating for ethical recruitment practices and continuously monitoring the global landscape for developing trends in employment recruitment and workplace norms.

TruMerit, formerly CGFNS International, is an NGO in Consultative Status with the United Nations Economic and Social Council (ECOSOC), which serves as the central forum for international and social issues.

TruMerit, formerly CGFNS International, Inc., is an Equal Opportunity employer committed to inclusion and diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

TruMerit, formerly CGFNS International, Inc., will not discriminate against or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Reasonable accommodations are available for applicants with disabilities or religious needs.

Benefits & Compensation

We offer competitive compensation and benefits to meet different employee needs and lifestyles. Benefits include a retirement plan with a match after 1 year of service for eligible contributions, medical, dental, vision, company-paid basic life insurance, short-term disability, long-term disability, and accidental death and dismemberment insurance, employee and dependent supplemental life insurance, generous paid time off, and tuition reimbursement.