Clinical Overnight Triage Specialist

Position Title: Clinical Overnight Triage Specialist 

Location: 100% Remote (U.S. – candidates must reside in the contiguous United States) 

About The Role

As a Triage Specialist at PaceMate®, you'll join a team of experienced professionals dedicated to improving outcomes for patients with cardiac implantable electronic devices (CIEDs). Working remotely, you'll use your expertise in cardiac electrophysiology and device management to analyze remote transmission data and diagnostics, interpret complex arrhythmias, and provide the accurate clinical documentation that providers rely on to guide patient care.  

This role requires deep technical knowledge—you'll assess device function across multiple manufacturers, recognize abnormalities and arrhythmias, and recommend strategies to address issues. This is an overnight role with regularly scheduled shifts Sunday through Thursday, typically lasting 8–10 hours between 5:00 pm and 6:00 am EST.

What You’ll Do

• Remotely monitor patients with CIEDs using PaceMate®'s proprietary software 

• Triage high priority alert transmissions by analyzing ECG/EGM data and device diagnostics, identifying abnormal device function and complex arrhythmias per ’customer preferred alert preferences 

• Downgrade alert flags for transmissions deemed to be false positive or low priority 

• Document findings on transmissions accurately and professionally, communicating with providers as needed according to PaceMate®'s best practice standards and SOPs 

• Serve as the primary point of contact for after-hours alert notification calls 

• Serve as a subject-matter expert and primary resource for team members, providing guidance and support for urgent and emergent reporting needs 

• Maintain advanced knowledge of PaceMate® products and services (i.e. expertise in manufacturer and PaceMate® LIVE alerts) 

• Work independently to manage your daily workflow while collaborating closely with teammates and clinical leadership to ensure efficient, accurate, and timely interpretations 

• Maintain strict confidentiality and adhere to all HIPAA and PHI protocols 

• Contribute to our patient-centered care philosophy—at PaceMate®, every teammate is a caregiver whose role is to meet the needs of the patient 

• Other duties as assigned 

• Remotely monitor patients with CIEDs using PaceMate®’s proprietary software  

What We’re Looking For

• Minimum two years of recent cardiac device management experience, OR successful completion of a formal cardiac rhythm management program 

• IBHRE Certification (CCDS, CEPS, CDRMS) required; CCT or CRAT a plus 

• Hands-on experience interrogating and interpreting device diagnostics for at least three of the four major manufacturers: Medtronic, Abbott, Boston Scientific, and Biotronik 

• Proficiency in ECG/EGM interpretation, including complex arrhythmia recognition 

• Moderate to advanced technical skills 

• Dedicated home workspace free from distractions, with reliable internet connectivity and the ability to work independently while engaging actively with your team throughout the day 

Nice-to-Haves

• Bachelor's or associate degree in a related field (nursing, cardiovascular technology, biomedical engineering, or similar)  

• Cardiac Device Specialist II or Advanced Cardiac Device Specialist role at PaceMate® preferred if applying internally  

• Industry experience with cardiac rhythm management  

• Proficiency with collaboration tools including Microsoft Office Suite, Teams, and Slack 

Physical Requirements

• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. 

• Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. 

• You must reside within the geography of the territory. 

• You must only work from within the contiguous Unites States. 

• If working from, residing at a location other than your legal address that PaceMate® has on file, employee must inform IT and get approval to do so. 

• Whenever Confidential information is carried by a PaceMate® worker into a foreign country; the information is either stored in some inaccessible form, such as an encrypted external storage media, or always remains in the worker's possession. 

• PaceMate® workers shall not take Secret PaceMate® information into another country unless the permission has been obtained from Physical Security management. 

Why Join PaceMate®

Benefits: Full-time employees receive a comprehensive benefits package including health, dental, and vision insurance; HSA and FSA options; short- and long-term disability; AD&D coverage; 401(k) retirement savings; paid time off; and additional voluntary benefits including legal insurance, critical illness, hospital indemnity, and accident coverage. We also offer an employee assistance program, financial wellness resources, and discount programs. 

Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $41.34-51.52 per hour, depending on education, experience, and certifications. This evening shift will also be eligible for an additional $4.00 per hour for certain hours worked, our generous shift differential.