Healthcare Virtual Assistant/ Eligibility and Benefits

Patient Registration & Intake

• Greet patients and caregivers professionally via phone, email, and virtual platforms
• Collect accurate patient demographic information, medical history, and contact details Prepare and process patient admission and discharge documentation
• Enter patient information into Electronic Health Records (EHR) and practice management systems
• Maintain accurate and complete patient records in compliance with HIPAA regulations
• Verify patient identity and update existing patient profiles as needed

Insurance Verification & Authorization

• Verify insurance coverage and eligibility for services prior to appointments
• Obtain pre-authorizations and referrals as required by insurance plans
• Communicate patient financial responsibilities including copays, deductibles, and coinsurance
• Process insurance information and ensure accurate billing documentation
• Coordinate with insurance companies to resolve coverage questions and discrepancies
• Stay updated on various insurance plans, policies, and procedures

Appointment Scheduling & Coordination

• Schedule patient appointments based on provider availability and patient needs
• Send appointment reminders and confirmations via phone, email, or SMS
• Reschedule and cancel appointments as requested while maintaining optimal provider schedules
• Coordinate with clinical staff to ensure smooth patient flow and minimize wait times
• Manage appointment waitlists and fill cancellations efficiently

Pay: Php20,000.00 - Php35,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Application Question(s):

• Current/ Last Salary
• Expected Salary

Work Location: Remote