Client Relationship On-Field Representative

Help shape the launch of Viva.com in Latvia at a pivotal moment for the market. We are looking for a commercially driven payments professional with acquiring experience who wants more than a maintenance role. This is a rare opportunity to join early, win merchants, build trusted relationships on the ground, and directly influence growth as we introduce Viva.com’s all-in-one payment and business solutions to Estonian businesses. If you are energized by opening doors, turning market insight into momentum, and making a visible impact in a high-growth environment, this role offers the chance to help write the next chapter of our expansion story.

Special requirements

• Please note this is a field based role.
• You will need a valid Latvian or European driving licence and your own vehicle for this position.

Why viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset,
• Fluent in Latvian and business level English (both verbal and written).

Benefits

Competitive compensation package based on experience

Performance-based bonus scheme tied to individual and team results

Group medical plan

Latest tools and equipment, including laptop & role-relevant gear