Dasco HME LLC - DME Branch Operations Liaison

Dasco HME LLC

ABOUT THIS ROLE:

The DME Branch Operations Liaison serves as the primary operational bridge between

Sales, Branch Operations, and Central Business Operations (CBO). This role ensures

seamless coordination of referrals, documentation, order processing, and issue

resolution across departments. The Liaison drives accountability, removes workflow

barriers, and improves speed-to-delivery, documentation quality, and revenue cycle

efficiency.

This position plays a critical role in aligning field execution with centralized processes

and organizational performance targets.

ESSENTIAL FUNCTIONS:

Cross-Functional Coordination

• Act as primary point of contact between sales teams, branch staff, and centralized

operational department.

• Facilitate communication on order status, documentation requirements, and

workflow bottlenecks

• Translate field needs into actionable requests for intake, billing, and eligibility

teams

• Ensure alignment between field commitments and operational capabilities

Order & Workflow Oversight

• Monitor referral pipelines and identify delays in processing or documentation
• Proactively resolve issues impacting intake-to-delivery timelines
• Track escalations and ensure timely resolution across departments
• Support priority account or high-value referral coordination

Documentation & Compliance Support

• Verify orders meet payer and regulatory requirements prior to processing
• Coordinate missing documentation retrieval between sales, referral sources, and

intake teams

• Reduce audit risk through proactive file review and correction

Performance Monitoring & Reporting

• Track branch performance metrics such as intake turnaround time, delivery cycle

time, documentation accuracy, authorization timelines, and revenue leakage

indicators

• Provide actionable insights and improvement recommendations to leadership

Process Optimization

• Identify workflow inefficiencies across sales, branch, and CBO interactions
• Recommend process improvements and standardization opportunities
• Support rollout of new SOPs, systems, and automation initiatives
• Assist with onboarding and training of branch and sales staff on operational processes

REQUIRED EDUCATION AND/OR EXPERIENCE:

2+ years DME, healthcare operations, or revenue cycle experience

Strong understanding of referral, intake, documentation, and delivery workflow

Ability to manage cross-functional relationships and resolve operational issues

Excellent organizational and communication skills

Strong analytical and problem-solving ability

PREFERRED EDUCATION AND/OR EXPERIENCE:

Experience working across field and centralized teams

Knowledge of Medicare and commercial payer documentation standards

Brightree or comparable DME platform experience

Prior operations, intake, or sales support role in DME or healthcare services

CORE COMPETENCIES:

Cross-functional collaboration

Operational problem solving

Process improvement mindset

Accountability ownership

Attention to detail

Communication influence skills

SUCCESS METRICS (KPIs):

Intake-to-delivery turnaround time

Documentation completeness rate

Referral conversion rate

Order fallout rate

Escalation resolution time

Revenue cycle speed indicators

Branch satisfaction score

Sales satisfaction score

STRATEGIC IMPACT OF ROLE:

This role improves organizational performance by increasing referral conversion,

reducing documentation delays, shortening revenue cycle timelines, strengthening

alignment between field and centralized teams, and improving customer and referral

source experience.

WHY JOIN US:

Professional growth opportunities with compelling career paths

Healthy work-life balance supported by flexible paid time off (PTO)

Comprehensive benefits package, including medical, dental, vision, STD & LTD

insurance for full-time team members

401(k) savings plan with employer matching contributions

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive

listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT:

DASCO provides equal employment opportunities (EEO) to all employees and applicants

for employment without regard to race, color, religion, sex, national origin, age, disability

or genetics. In addition to federal law requirements, DASCO complies with applicable

state and local laws governing nondiscrimination in employment in every location in

which the company has facilities. This policy applies to all terms and conditions of

employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,

transfer, leaves of absence, compensation, and training.

DASCO expressly prohibits any form of workplace harassment based on race, color,

religion, gender, sexual orientation, gender identity or expression, national origin, age,

genetic information, disability, or veteran status. Improper interference with the ability of

DASCO’s employees to perform their job duties may result in discipline up to and

including discharge

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