Senior Account Manager

Paradigm offers an AI-native workplace culture platform that helps organizations build high-performance cultures where everyone can do their best work and thrive. Our platform combines analytics, AI-powered insights, and expert guidance to help companies measure, understand, and improve the systems that shape culture—such as leadership behaviors, team dynamics, and talent practices. Since our founding in 2014, we’ve partnered with thousands of organizations—from fast-growing startups to Fortune 100 companies—to turn culture into a measurable driver of performance.

Details, culture, compensation, and benefits: Paradigm is a fully remote company committed to building a culture where people can do their best work while maintaining balance and well-being across their lives. We believe diverse perspectives strengthen teams and improve outcomes, and we’re committed to creating an environment where people from all backgrounds feel supported and able to thrive. Learn more about some of the perks of working @ Paradigm as well as our employee benefits.

The compensation range for this Senior Account Manager role is: $165,000 - $195,000 OTE (base + variable; depends on experience). Compensation includes uncapped earning potential plus equity options.

WHO WE’RE HIRING

We’re looking for a Senior Account Manager to grow and retain relationships with our mid-market and enterprise customers. This role owns renewal and expansion revenue across a portfolio of accounts while ensuring customers realize meaningful outcomes from Paradigm's platform and services.

WHAT YOU’LL DO

What you can expect in a Senior Enterprise Account Executive role at Paradigm:

• Own the customer lifecycle. Manage a portfolio of enterprise accounts from onboarding through renewal, serving as the primary relationship owner responsible for customer health, satisfaction, and revenue retention.
• Drive renewal and expansion. Partner with internal subject matter experts and operations teams to lead renewal processes and identify expansion opportunities that increase overall account value.
• Portfolio management. Maintain a clear view of account health and opportunity across your portfolio. Build and execute account plans that reflect customer goals, adoption progress, stakeholder relationships, and growth potential.
• Develop a deep understanding of our products and services to deliver a compelling value proposition for prospective and existing clients.
• Use tools such as Salesforce, Box, and Chili Piper to manage account activity, customer data, and pipeline visibility.

ABOUT YOU

• Mission-aligned. You believe that culture is a driver of performance and are motivated to help organizations build healthier cultures that work for everyone. You’re excited to engage customers in conversations about culture, engagement, leadership, inclusion, and organizational effectiveness.
• Work Experience. You have at least 6 years of sales or account management experience, including experience:
• Owning renewals, managing a book of business, and driving expansion revenue.
• Experience selling or managing accounts in HR, Talent, People, or Learning & Development SaaS.
• Some experience with new logo sales is required.
• Role Scope. As a Senior AM, ​​you bring a track record of managing a larger and/or more complex book of business, navigating multi-stakeholder enterprise renewals, and influencing internal processes and playbooks. You operate with a high degree of autonomy and can mentor junior team members.
• Retention & Growth Targets. You consistently meet or exceed renewal rate, NRR, and expansion targets. You have experience managing commercial conversations with customers and negotiating renewals with a value-based approach.
• Technology and CRM. You have extensive experience with Salesforce CRM and PowerPoint, and you’re familiar with (or open to learning) Box, Google Suite, and Chili Piper.
• Communication and Collaboration. You’re a clear communicator who can put together thoughtful written proposals that bring the value of a product to life. You can build processes and playbooks from scratch.You’re also an eager collaborator and partner effectively with internal and external stakeholders, proactively working toward opportunities for mutual benefit.
• Growth Mindset. You thrive in fast-moving, ambiguous environments and can quickly diagnose challenges, develop practical solutions, and turn uncertainty into opportunity. You demonstrate resourcefulness when faced with challenges that defy easy solutions, and you continually seek out opportunities to expand your impact.

Sound like you?

We’d love to meet you.

If you need an accommodation to participate in our interview process, please let us know.