Position Title: Housing Territory Manager

Department Operations

Reports To: Housing Regional Manager (HRM)

Location: Remote

Employment Type: Full-time

Travel Requirement: Expected travel commitment of 40% to 50%

About MedZed

MedZed is a leader in delivering value-based, technology-enabled social support to a diverse population of high-cost Medicaid members who have been unreachable with telephonic outreach, disconnected from primary care, and using hospital-based services as their primary point of care. We combine innovative technologies with field-based outreach to find and engage these members. We then apply a model of care designed to re-connect them to primary care, address the Health-Related Social Needs (HRSNs) that contribute to their disengagement and present barriers to care, and provide them with the means and knowledge to take more control over their healthcare. Our interventions yield reduced Emergency Department and Inpatient utilization costs for our health plan partners and improved quality of life for their members. We are seeking an accomplished Housing Territory Manager (HTM) to join our Operations Team to help realize our vision and contribute to long-term value creation.

Position Overview

The HTM reports to a Housing Regional Manager and supervises a direct staff of up to 15 Housing Navigators. The HTM is responsible for leading their team to achieve monthly and quarterly performance goals, e.g., effective outreach and member engagement through door knocks and telephonic outreach, timely completion of assessments and care plans, delivery of quality care, and successful graduation of members. HTM also maintains audit readiness by ensuring compliance with HIPAA, documentation standards, and all state and health plan regulatory requirements.

A successful HTM brings curiosity and a relentless drive for improvement, balances humanity with productivity, and demonstrates a clear passion for leading and developing teams. HTM is responsible for setting clear expectations, modeling effective behavior, and maintaining open communication. They support their field-based team by spending time in the field, ensuring a high level of engagement with community-based organizations, health plans, and other partners. The HTM will also teach and coach their team to make sure escalation protocols are understood and practiced, panels are full, safety expectations are met, and members receive exceptional care.

HTMs may be on call during the scheduled work week, and other hours as needed when a team member is in the field. HTM is expected to flex their schedule to meet the program's objectives.

Key Responsibilities

• Lead their field team to meet performance metrics, goals, and deadlines while motivating them to achieve and exceed goals.
• Manage the day-to-day operations for their HNs, including conducting one-on-one performance and caseload reviews as well as tracking individual productivity, growth, member engagement, quality of care and graduation.
• Review and approve all assessments and Individual Housing Support Plan for members
• Engage with community-based organizations, health plans, and other partners.
• Provide ongoing virtual and field-based coaching and development to the field team. Monitor Housing Inbox, ensuring accurate and timely communication with partners regarding member status and processing new referrals.
• Coordinate staffing tables and other opportunities with the Community Impact Partnership Program (CIPP) Director for outreach and community engagement and referral.
• Advise Housing Navigators on how to create Specific, Measurable, Achievable, Relevant, Time-based (SMART) goals with achievable interventions and how to overcome barriers and objections with members.
• Support program expansion, staffing needs, and operational enhancements.
• Hire and retain staff, e.g., participating in recruitment activities such as interviewing candidates.
• Ensure timely review and approval of payroll, expenses, and other compliance requirements within territory.

Qualifications

• Minimum of 3-4 years’ experience managing others working in housing, social, or community services.
• High School Diploma or equivalent
• Strong analytical skills and clear understanding of metrics, comfort with data, dashboards, and reporting tools.
• Ability to learn and understand P & L.
• Familiarity with HUD regulations and the housing and homelessness service systems. Understands fair housing laws and familiarity with different types of rental subsidy programs, public housing options and affordable housing.
• Ability to adapt to constant change, work well under pressure in a fast-paced and challenging environment.
• Ability to solve problems, think critically, and collaborate effectively.
• Curious and relentless nature.
• Understanding of patient centered care and whole person care models.
• Remote Team management experience.