Vital Records Registration/Help Desk Specialist
The State of Wisconsin's Department of Health Services is seeking a Vital Records Registration / Help Desk Specialist within the Office of Health Informatics. This role involves the registration of vital events and providing end user support for the Statewide Vital Records Information System (SVRIS).
Responsibilities
- Determining the legal acceptability of vital records for permanent registration, issuance, and archival storage within SVRIS
- Amending, registering, and preparing records as mandated by Wisconsin statute
- Providing end user support for SVRIS and its associated software applications and relaying operational information, knowledge, and analytical application needs to SVRIS users and external stakeholders across the state including but not limited to funeral homes, coroners/medical examiners, county clerks, and register of deeds
- Participating in the development, implementation, and enhancement of SVRIS and related projects that result in changes to SVRIS
- Participating in the testing and development reviews of SVRIS and related software applications
- Participating in data quality cleanup efforts on registered vital records
Skills
- Experience working with a records management system (e.g., data entry, editing, quality assurance, etc.)
- Experience evaluating data for quality, accuracy, and conformance to established standards
- Experience providing system end user support to individuals from diverse backgrounds including non-technical system users
- Experience interpreting and applying rules, policies, or procedures
- Experience working with vital records (e.g., birth, death, marriage records, etc.), including vital records business policies and state statutes
- Experience developing written documentation and training materials
- Experience participating on project teams to implement or enhance existing software applications (e.g., gathering requirements, documenting specifications, testing software updates prior to deployment, etc.)
Benefits
- 3.5 weeks of vacation
- 9 paid holidays
- Ample sick time
- Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service
- Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment
- A tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement
- Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings
- Well Wisconsin Wellness Program
- A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
- Public Service Loan Forgiveness Program employer
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