[Remote] Implementation Consultant – Maintenance Specialty
Note: The job is a remote job and is open to candidates in USA. Helm Operations Software Inc. is seeking an Implementation Consultant – Maintenance to join their Professional Services team. The role involves coordinating and facilitating the implementation of the Helm CONNECT software solution while providing high-quality customer service and technical leadership to clients.
Responsibilities
- Work with Helm project managers to develop implementation plans
- Perform project implementation tasks as defined in either the project schedule or per a packaged implementation approach, ensuring that all project deliverables have been completed with quality, and the customer is satisfied with the outcome
- Clearly understand and document requirements and design solutions to be achieved through configuration of the Helm products
- Configure systems and data to satisfy the client’s business processes
- Conduct formal training for our clients and business partners
- Discover additional product or training needs our customers may have
- Capture and clearly communicate requirements for custom development requests
- Record each contact with our customers accurately and in a clear, concise, and understandable format
- Expected to become an expert in our industry verticals and possess the ability to consult with our customers to improve their processes and their business performance
- Provide outstanding product support for our customers and business partners
- Keep the Helm team up-to-date on project status, challenges, risks and opportunities
- Enter all billable and non-billable time accurately on a daily basis
- Document any files, materials, FAQ’s Help Files etc, and ensure they are formatted with Helm’s brand standards
- Perform quality assurance (QA) related to requirements identified during solution design
Skills
- Must have software configuration and related technical skills
- The ability to troubleshoot complex technical issues and to identify problems and suggest solutions in a logical, user-friendly manner
- Willingness and availability to travel up to 50% of the time
- Must speak English at a native level
- Strong interpersonal skills: you are able to handle challenging situations with composure, professionalism, and courtesy
- Strong task management skills – able to manage multiple shifting priorities at any given time
- Proven proficiency with MS Suite (Word, Excel, Outlook, and PowerPoint)
- Proficiency leveraging AI to increase accuracy and efficiency
- University Degree or College Accreditation required
- Project Management training through PMI is an asset but not required
Benefits
- Remote-first flexibility (US-based)
- Company-paid health, dental, and vision benefits from day one
- Paid vacation + 5 floater days + birthday day off
- Employee Stock Purchase Plan (after 6 months)
- Professional development through Helm’s learning programs and development journeys
- A supportive, inclusive, and collaborative culture where great ideas are encouraged and acted on
Company Overview