[Remote] ADAS Customer Support Technician - MAS
Note: The job is a remote job and is open to candidates in USA. Mobile Auto Solutions is a company that provides remote services for vehicle safety and customer satisfaction. They are seeking an ADAS Customer Support Technician to perform remote vehicle scanning, programming, and calibrations, while ensuring effective customer interaction and collaboration with team members.
Responsibilities
- Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice
- Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth
- Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully
- Other duties as assigned
Skills
- High School diploma or GED required
- 1 to 3 years working in a technical field or technical call center environment required
- Strong PC skills including proficiency in Microsoft or Google environments
- Superior customer service skills required
- Ability to read and learn OEM service information and procedures
- Strong problem-solving capabilities required
- Ability to communicate effectively both verbally and in writing with customers required
- Ability to multi-task required
- Automotive experience or Automotive education experience preferred
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Company Overview