Customer Engagement Manager
Motorola Solutions is a leader in mission-critical communications products and services for Public Safety users worldwide. The Customer Engagement Manager will work closely with various departments to enhance customer experience, foster long-term loyalty, and drive company growth through strategic customer engagement initiatives.
Responsibilities
- Analyze customer feedback and data to identify trends and insights
- Collaborate with marketing, sales, and customer service teams
- Create and manage customer loyalty programs
- Monitor and report on the effectiveness of engagement initiatives
- Develop and maintain customer personas
- Conduct regular customer satisfaction surveys
- Identify opportunities for improving the customer experience
- Manage customer communication channels
- Organize customer events and webinars
- Develop content for customer engagement activities
- Handle customer complaints and issues promptly
- Track and analyze customer engagement metrics
- Work with product teams to incorporate customer feedback
- Develop strategies to re-engage inactive customers
- Plan, organize, and initiate new processes and manage and/or update these processes
- Develop business cases for new products and solutions
- Collaborate with partners internally and externally to find mutually beneficial solutions
- Take ownership of issues and drive resolution
- Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales
Skills
- Bachelor's or Master's degree in Business, Engineering, or an allied discipline
- Must be a U.S. citizen, permanent resident, or an MS student with work authorization (F1 Visa on CPT accepted only for Masters-level students)
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- And more!
Company Overview