Bilingual Customer Experience Representative
JD Sports is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, seeking a Bilingual Customer Experience Representative to join their Vancouver HQ team. The role focuses on developing a best-in-class online experience for customers while ensuring exceptional customer service support and managing order processing to optimize satisfaction and retention rates.
Responsibilities
- Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats)
- Maintaining and updating customer orders and information as they occur
- Managing order processing in order to funnel orders to the appropriate channels for shipping and handling
- Creating and maintaining new customer support initiatives and strategies to increase revenue and retain existing customers
Skills
- 1+ years of experience in a call centre environment or in the retail industry
- Full professional proficiency in both English and French
- Experience working in E-Commerce, Customer Service or Digital Sales
- Exceptional analytical and problem solving skills
- Proficient in Microsoft Excel and other Microsoft Office applications
- Ability to meet deadlines and work independently and as part of a team
- Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes
Benefits
- Flexible work environment – Includes hybrid work
- Benefits – Includes medical, optical, and dental
- Paid time off – Includes vacation, sick days, and holidays
- Store discount – Includes staff discount, family & friends discount
- Kitchen/ lunchroom area – Our in-house kitchen area includes communal snacks, hot stove, dishwasher, microwave, fridge, and coffee machine
- Travel perks – Includes exclusive hotel deals in major cities (Vancouver, Toronto, NYC, Los Angeles)
Company Overview