Crisis Center Case Manager (Thursday - Sunday)
24/7 Crisis Center Case Manager - 100% Remote
Full-time: Thursday: 7pm to 11pm EST
Friday through Sunday: 7pm to 7am EST
This role operates on a scheduled shift within a 24/7 coverage model, including nights, weekends, and holidays.
Mindoula is a next-generation population health management company supporting individuals with complex behavioral health, medical, and social needs. Using technology to scale the human connection, our multidisciplinary teams provide 24/7 support to underserved populations, helping members stay safe, connected, and engaged in care.
As a 24/7 Crisis Center Case Manager, you’ll be a key member of Mindoula’s crisis response team, providing real-time support to members experiencing behavioral health crises. You’ll respond via phone, text, and chat, assess risk, de-escalate crises, develop safety plans, and coordinate appropriate follow-up care—all while working collaboratively within a multidisciplinary team.
Compensation: $23.08 to $24.04 per hour ($48,000 to $50,000 a year) based on education and experience
What You’ll Do
Crisis Response & Risk Management
- Address and manage crises by responding promptly to calls and digital requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety.
- Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services when indicated
- Gather essential information (Member identity, contact information, current location, and—when applicable—parent/guardian details) to support a safe and effective response.
- Develop collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety.
- Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required.
Care Coordination & Follow-Up
- Coordinate direct transfer and referrals to appropriate levels of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.).
- Involve Member’s other support network including family members, guardians, and emergency contacts when appropriate.
- Complete timely, accurate, and objective documentation of all contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems.
- Participate in debriefs, case consultations and reviews, and quality-improvement activities related to crisis services.
- Perform Other Duties as assigned.
Work Environment
- Fully remote, professional workspace required
- Frequent use of computer and phone systems