[Remote] Collections Representative I
Note: The job is a remote job and is open to candidates in USA. Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Collections Representative I will utilize various collection strategies to negotiate payment arrangements on debt, while maintaining compliance with regulatory and company policies.
Responsibilities
- Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account
- Utilize various skip tracing techniques and collection strategies to locate right parties
- Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment
- Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
- Establish and maintain payment arrangements consistent with our established guidelines
- Dorm, close, and make recommendations on accounts in accordance with our established guidelines
- Make second voice calls as necessary to assist other collectors
- Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations
- Maintain thorough knowledge of FDCPA
- Document accounts accurately and quickly
- Perform all other duties as assigned
Skills
- High school education or GED equivalent
- Minimum (1) year collections or sales experience preferred
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Company Overview