Customer Service Associate (Virtual)
Prudential Financial is a global organization seeking a Customer Service Associate to handle inbound calls for their EWRS business. The role involves resolving customer requests, supporting service improvements, and ensuring efficient call handling in a virtual environment.
Responsibilities
- Handling inbound calls related to EWRS legacy Variable Annuity and Legacy SPIA products
- Providing accurate information and guidance to customers and advisors
- Taking ownership of call resolution and completing work at the point of call when possible
- Assessing requests, confirming requirements, and setting clear expectations during calls
- Accurately documenting call details and actions taken in designated systems
- Applying procedures and contractual provisions appropriately
- Supporting the transition of work from a third party provider to an internal team
- Identifying inefficiencies and contributing ideas to improve call flows and processing
- Participating in projects or initiatives to improve service quality and efficiency
- Overtime may be required at times to meet service demands
Skills
- Strong customer service experience
- Excellent verbal communication and active listening skills
- Ability to work in a fast paced, performance driven environment
- Proficiency with keyboard use and Windows based applications
- Strong organization, time management, and problem solving skills
- Ability to work effectively both independently and as part of a team
- Comfortable handling incoming calls from customers and financial professionals
- Clear, professional, and confident in verbal communication
- Detail oriented and able to manage multiple systems during live calls
- Dependable, adaptable, and willing to learn legacy products and processes
- Willing to speak up and suggest improvements to call handling or workflows
- Call center or phone based servicing experience
- Financial services or annuities experience
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO)
- Leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
Company Overview
Company H1B Sponsorship