[Remote] Information Center Member Service Specialist I, Full-Time, Remote (MA, NH, GA only) $20.50/hour
Note: The job is a remote job and is open to candidates in USA. Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking an Information Center Member Service Specialist I to provide quality service to members through various communication channels, process transactions, and identify members' needs for cross-selling products.
Responsibilities
- Provide Service Excellence to both external and internal members
- Meet service expectations as outlined in the Service Excellence Scorecard
- Meet expectations for all contact center related statistics, including but not limited to measurement of Available Time, Schedule Adherence, AUX time and After Call Work
- Help to meet the financial needs of new and existing members by building strong relationships and recognizing potential referral opportunities and successfully completing qualified referrals of products and services
- Participate in performance development by being receptive to constructive coaching feedback from Performance Leads, Assistant Managers, Managers and Peers
- Foster teamwork and strive to strengthen relationships between the Information Center staff and staff in DCU's support departments
- Accurately process transactions, file maintenance and all other member requests
- Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Union
- Perform other job-related duties as assigned or requested
- Complies with regulatory compliance and assigned training requirements
Skills
- High School diploma or equivalent
- Minimum 6 months of call center or banking experience
- Strong interpersonal skills
- PC Skills
- Ability to multitask
- Spanish Speaking a plus
Company Overview