[Remote] Field Service Technician
Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader that helps industries grow in a leaner and cleaner manner. The Field Service Technician role focuses on the installation, maintenance, troubleshooting, and repair of critical power systems, ensuring reliable operation for mission-critical infrastructure.
Responsibilities
- This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems
- This role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential
- Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.)
- Contributes to customer satisfaction by executing service work according to customer orders and expectations
- Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally
- Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities
- Identifies potential equipment failures proactively and requests corrective actions
- Troubleshoots equipment failures and makes recommendations to prevent future issues
Skills
- Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; or Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5 years equivalent work/military experience
- Electrical Licenses or certifications (e.g., Journeyman Electrician, NICET, NFPA70E, OSHA 10/30)
- Experience in installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems
- Advanced ability to write test plans, scope of work and reports detailing test results
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Company Overview
Company H1B Sponsorship