Customer Success Rep I

4over is committed to building a diverse and inclusive workplace, and they are seeking a Customer Success Representative (CSR) to deliver exceptional support and solutions. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions.

Responsibilities

• Educate and assist customer base on company website, products, and services
• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Provide customer feedback to department for new product and resource development
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Be a knowledgeable point of contact for both new and existing customers
• Handle complex requests with patience, professionalism, and empathy
• Review and resolve situations in a timely manner by identifying customer concerns
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
• Complete and process all required tasks
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings
• Other duties as assigned

Skills

• High School Diploma or equivalent (GED) – required
• Previous experience in customer service roles
• Demonstrated history of stable employment
• Bilingual in English and Spanish is highly desirable
• Experience in printing or wide format production – preferred

Benefits

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
• Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment
• 401(k) Retirement Plan
• New employees are eligible to enroll the first of the month, following 1 month of employment
• Semi-annual open enrollment (January 1st and July 1st)
• Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
• Immediate Vesting
• 9 Paid Holidays
• Accumulating PTO to be used after 90-days of continuous and active full-time service

Company Overview