[Remote] Claims Support Specialist II

Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a company dedicated to helping people reduce risk and manage unexpected events. They are seeking a Claims Support Specialist II to handle inbound and outbound phone support while performing routine support duties in a fast-paced contact center environment.

Responsibilities

• Primary function is to have direct contact with customers by handling inbound and outbound phone support
• Working claims activities to support the business, customers, and the company
• Other functions may be assigned

Skills

• High School diploma or GED equivalent
• Or equivalent combination of education and/or experience
• A minimum of 1-year general office or related company experience
• Equivalent combination of education, service and/or contact center experience
• Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner
• Maintaining a positive, empathetic, and professional demeanor towards customers at all times
• Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed
• Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar
• General knowledge of department procedures and operations
• Requires constant attention to detail and accuracy in work

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Company Overview

Company H1B Sponsorship