[Remote] Client Service Representative *Hawaii based candidates only*
Note: The job is a remote job and is open to candidates in USA. CSC is a global business, legal, and financial services company based in Wilmington, Delaware, providing knowledge-based solutions to clients worldwide. They are seeking a Client Service Representative to build relationships with clients, respond to inquiries, and provide excellent customer service while navigating multiple databases and recommending process improvements.
Responsibilities
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Organize the workflow to meet customers’ time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
Skills
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Effective verbal and written communication skills
- Salesforce experience a plus
Benefits
- Paid time off
- Medical
- Dental
- 401(k) plans
- Annual success-sharing bonuses or commission plans based on individual performance
- Tuition reimbursement
- Referral bonuses
Company Overview