Contact Center Agent
PSECU is a member-focused organization that has been strong for 90 years, and they are seeking passionate individuals to join their team as Contact Center Agents. The role involves providing superior member service, handling account inquiries, transactions, and educating members on digital banking services.
Responsibilities
- Educating members on PSECU digital first model
- Cross-serving products and services to enhance the member experience
- Complete monetary and non-monetary maintenance and transactions on member accounts
- Utilizing online information resources and software tools
- Following security protocols for member authentication
- Conducting member transactions using appropriate systems
- Continual knowledge enhancement through feedback, coaching and training
- Assisting in training new products and services
- Performing various back-office functions as needed
- Providing backup support for other skills within the contact center
- Cross-train in other specialty areas as needed
- Other duties as assigned
Skills
- High School (Required)
- Any equivalent combination of experience and education
Company Overview