[Remote] Patient Advocate Level I
Note: The job is a remote job and is open to candidates in USA. Medata is a company focused on delivering exceptional support to clients, and they are seeking a Patient Advocate Level I to enhance client loyalty and referrals. The role involves providing valuable support to callers, communicating effectively with Adjusters and Nurse Case Managers, and ensuring a positive customer experience.
Responsibilities
- Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met
- Understand MedRisk’s interdepartmental procedures, policies and comply with them
- Meet MedRisk’s Department goals for Quality and Quantity of work input
- Complete special projects or tasks as assigned by the supervisor
- Provide best in class customer service to all callers
- Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations
Skills
- Excellent communication skills
- Self-motivated
- Strong work ethic
- Ability to multi task in a fast paced environment and to work independently
- Detail oriented, time management and solid organizational skills
- Ability to think critically
- Solid MS Word, Excel and Outlook experience
- Strong data entry skills
- Bachelor's Degree
Company Overview