Administrative Assistant II, Cognitive Neurology

Beth Israel Lahey Health is a healthcare organization dedicated to making a difference in people's lives. The Administrative Assistant II will support the Cognitive Neurology Department by providing essential administrative support to physicians and managing patient interactions and records.

Responsibilities

• Answers and screens telephone calls
• Takes accurate messages or directs call to appropriate person
• Greets and directs patients, families, visitors and staff
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments
• Schedules patient appointments utilizing scheduling tools and resources
• Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed
• Obtains patient information and materials as needed from referral sources
• Prepares patient records for clinical activities and maintains patient records for physicians
• Acts as liaison with other departments and external customers in a calm and supportive manner
• Handles confidential information appropriately and explains policies and procedures when necessary
• Collects co-payments from patients at point-of-service
• Coordinates billing tickets for office visits and services following established procedures
• Forwards all billing fee tickets according to protocol to billing staff
• Reconciles collections at the end of the business day per established protocol
• Maintains physicians' clinical and administrative schedules and calendars
• Types correspondence, manuscripts and/or others documents
• Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems
• Prepares and distributes routine reports
• Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls
• Obtains authorization for radiologic exams as needed
• Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI
• Participates in and is responsible for special projects and process improvement initiatives as requested

Skills

• High School diploma or GED required
• 1-3 years related work experience required
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
• Associate's degree preferred
• Healthcare experience

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