Junior Technology Learning & Development Specialist

Skadden, Arps, Slate, Meagher & Flom LLP is one of the most prestigious law firms in the world, known for delivering high-quality legal advice and solutions. They are seeking a Junior Technology Learning & Development Specialist to develop and deliver training for attorneys and business services professionals on Firm-supported applications, ensuring effective learning experiences through various training methods.

Responsibilities

• Develops and delivers live trainings for attorneys and business services professionals on Firm-supported applications
• Conducts trainings via live, instructor-led sessions within Skadden offices, and leads remote sessions via video conference
• Works with the TL&D team to develop training resources, including documentation, videos, and eLearning packages for the Firm’s learning management system (LMS)
• Works with subject matter experts to better understand training content being developed and delivered
• Works with TL&D team to develop and continually update documentation, videos, and LMS content
• Provides a consistent and high level of customer service
• Prepares, organizes, conducts, and promotes Tech@Skadden training programs
• Delivers supported Firm software and hardware training
• Assists with the development of TL&D content, including, but not limited to documentation, videos, and eLearning packages for the Firm’s LMS
• Collaborates with the Global TL&D Manager and Regional TL&D Supervisor to ensure availability and timely access to Firm-provided programs, new training initiatives, handouts, class syllabi, etc
• Assists with identifying training needs and communicates with the Global TL&D Manager and Regional TL&D Supervisor to develop uniform global training offerings
• Provides weekly Work Status Report
• Presents Technology Orientations to new arrivals, ensuring a professional "Day One" training experience
• Provides customized training in accordance with specific needs of individuals or groups
• Provides feedback to management and recommends further training, assessment, and follow-ups accordingly
• Provides global training in accordance with the needs of the Firm
• Monitors "Work Strategies" SharePoint for TL&D content
• Monitors ITSM/ISM to identify TL&D opportunities
• Provides continuing education training as requested
• Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems
• Works with colleagues to maintain and improve the standardization of Tech@Skadden offerings
• Schedules core technology training classes via the Professional Development & Events calendar and internal training calendar
• Tests and evaluates core and compliance-based training modules within Firm’s LMS
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others
• Manages Firm resources responsibly
• Maintains a regular and reliable physical presence to use on-site equipment and conduct in-person training consistent with the needs of the position
• Complies with and understands Firm operation, policies, and procedures
• Performs other related duties as assigned

Skills

• Demonstrates proficiency in delivering live training
• Consistent demonstration of preparedness for presentations
• Understands technical aspects of Firm applications while delivering associated trainings
• Demonstrates proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, PDF software, etc.) with the ability to learn additional software and operating systems
• Thorough working knowledge of Firm systems, including, but not limited to: Citrix, NetDocuments, mobile device technology and apps, Webex, Zoom, DTE Axiom, Aderant Expert Time, Emburse, Litera Change-Pro & Metadact, Power PDF, Adobe Acrobat, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications
• A broad knowledge of IT, telecommunications, and network systems
• Able to adapt to different situations and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management
• Able to operate independently and understand when to escalate issues
• Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Bachelor's degree
• A minimum of six months of related experience in providing technology training, including Office applications

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

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