Membership Administrative Coordinator

Natural Resources Defense Council (NRDC) is a non-profit environmental advocacy organization focused on protecting the planet's wildlife and ensuring clean air and water for all. They are seeking a Membership Administrative Coordinator to provide customer service and administrative support to the Membership department, managing various tasks to ensure smooth operations and support high-level professionals.

Responsibilities

• Provide administrative support for the Managing Director of Membership, Senior Director, Membership Marketing & Mid-level Giving, and Membership Gift Officers including preparing expense reports and calendar management
• Work alongside the Senior Membership Engagement Associate to respond to email inquiries about NRDC’s programmatic work
• Process vendor invoices for NRDC's direct mail program, ensuring accurate tracking and timely payment, and assist with budget management and reporting for the Membership department
• Review direct mail materials and allocate joint costs in accordance with accounting guidelines
• Helps to manage and update the Membership SOP documentation in collaboration with the team members
• Manage communications to members and supporters via the NRDC Action email mailbox and two telephone hotlines
• Compile member comments and feedback from the NRDC Action email mailbox and report findings to Directors of Membership and Digital Advocacy
• Coordinate special member stewardship communications
• Log daily interactions into the Membership Console case system in Salesforce
• Coordinate matching gifts and workplace giving in CRM

Skills

• High school diploma required
• 1-3 years of relevant work experience
• Demonstrated strong customer or member services skills
• Ability to prioritize and efficiently execute multiple tasks, follow institutional procedures, and work independently with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable speaking and interacting with NRDC members, donors, and the public
• Strong organizational skills to prioritize and carry out multiple tasks requiring rapid turnaround and to follow institutional procedures
• Demonstrated ability to perform or quickly learn new tasks, systems, and technology
• Strong problem-solving skills
• Willingness and flexibility to work paid overtime, when needed
• Strict adherence to confidentiality requirements and discretion with sensitive information
• Proficiency with Microsoft Office (Word, Excel, Outlook), in addition to ability to learn accounting and finance systems, as well as relevant NRDC specific software and platforms
• Ability to travel as needed to NRDC U.S. based offices
• Enthusiastic, warm attitude with a strong interest in assisting people
• Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse colleagues, leaders and partners
• Commitment to NRDC's mission, values, and DEI principles
• Ability to function independently as well as work with a team in a collaborative environment
• Experience in database management strongly preferred
• Interest in environmental or mission driven organizations also preferred

Benefits

• Competitive salaries
• Excellent benefits

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