Customer Service Automotive Technical Specialist
FCP Euro is an online automotive parts retailer specializing in replacement parts for European vehicles. They are seeking Customer Service Automotive Technical Specialists to provide expert support to customers, troubleshoot automotive challenges, and contribute to internal knowledge bases while staying updated on the latest vehicle technologies.
Responsibilities
- Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs
- Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes
- Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions
- Share your knowledge – Contribute to internal knowledge bases and document common technical solutions
- Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements
Skills
- Passion for European cars, including ownership experience and/or European car community engagement
- Hands-on experience in car repair
- Demonstrate a working knowledge of car parts and car repair
- 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer
- Ability to clearly and professionally explain complex technical concepts via phone, chat, and emails
- Proficiency in computer use and comfort with technology and digital tools in a professional office setting
- Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment
- Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions
- Ability to attend on-site orientation in Mesa, AZ for the first 30-45 days of training
- Formal education in automotive technology
- Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz)
Benefits
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
- Company HSA contribution
- 120 hours of PTO (Paid Time Off)
- 40 hours of Paid Sick Time
- Plus Company Holidays
- 401k with Company deposit and match
- Discounted prices on our catalog of European car parts!
Company Overview