[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Driven Brands Inc. is North America's largest automotive services company, and they are seeking a Customer Support Representative. The role involves handling high volumes of customer calls to schedule appointments against insurance claims while providing superior customer service.

Responsibilities

• Review the customer's assignment and effectively schedule an appointment with the designated collision repair facility
• Answer inbound calls and assist or provide additional assistance accordingly
• Provide information on what to expect during the repair experience
• Follow company guidelines and insurance carrier requirements
• Provide superior customer service via phones and emails
• Use effective questioning and listening skills
• Maintain a professional attitude when handling calls
• Document conversations accurately; strong typing and computer skills required
• Follow operating procedures and adapt quickly to new processes
• Participate in educational opportunities to grow product and service knowledge

Skills

• Ability to handle a high volume of customer calls (inbound and outbound)
• Excellent communication and telephone etiquette
• Balance customer service with persuasive communication techniques
• Review the customer's assignment and effectively schedule an appointment with the designated collision repair facility
• Answer inbound calls and assist or provide additional assistance accordingly
• Provide information on what to expect during the repair experience
• Follow company guidelines and insurance carrier requirements
• Provide superior customer service via phones and emails
• Use effective questioning and listening skills
• Maintain a professional attitude when handling calls
• Document conversations accurately
• Strong typing and computer skills required
• Follow operating procedures and adapt quickly to new processes
• Participate in educational opportunities to grow product and service knowledge
• Previous customer service experience (call center, retail, food service, etc.)
• Availability for any shift across call center hours: M-Th 7am-7pm PT, F 7am-5pm PT, Sat 9am-1pm PT
• High school education or equivalent required
• Strong typing and computer skills
• Eager and positive attitude
• Thrives in a dynamic and flexible environment
• Graceful under pressure

Benefits

• Full benefits
• Paid time off
• Holiday pay

Company Overview