[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud company that leverages advanced artificial intelligence to enhance marketing strategies. The Customer Success Representative will support publisher and commenter communities, ensuring high satisfaction by addressing inquiries and monitoring content compliance.

Responsibilities

• Contribute to Customer Support and answer customers’ questions across a variety of platforms, including inbound Support requests as well as Social Media questions and comments
• Maintain External and Internal product and process documentation
• Complete users’ data access and data deletion requests
• Work closely with key partners in the policy and privacy spaces, as well as our Data Analytics team to help identify and address relevant issues on the Disqus platform
• Escalate issues or concerns as appropriate
• Review reported comments and profiles, to determine which are in line with our TOS and which should be removed
• Monitor content on sites deemed more likely to have TOS-violating content
• Communicate with these sites as needed to provide content moderation guidelines and requirements
• Review new sites to determine if they are qualified to run ads from the Disqus network

Skills

• Bachelor degree in communications, marketing, advertising, public relations, media studies, business and/or related fields
• Any experience with Customer Support or Trust & Safety functions

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance

Company Overview

Company H1B Sponsorship