[Remote] National Account Representative
Note: The job is a remote job and is open to candidates in USA. Neighborly is a hub of service brands focused on connecting customers with local experts for home and business services. They are seeking a National Account Representative to provide excellent customer care, manage project delivery, and assist with team collaboration in a remote setting.
Responsibilities
- Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities
- Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers
- Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates
- Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees
- Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift
- Outbound Calling: Proactively make outbound calls to set customer appointments
- Team Assistance: Assist other teams within the Call Center as assigned
Skills
- 1+ years of working experience in customer service or a related field
- Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint)
- Collaborative Mindset
- Effective Communication
- Customer-Centric Focus
- Task Prioritization
- Critical Thinking
- Coachable & Adaptable
- Must be able to lift a minimum of 25 lbs
- High School Diploma or equivalent
- Must be able to work 5 days a week with availability to work weekend days
- Must provide your own personal computer and hardwire internet connection (no Macs)
- Proficient in Spanish (reading, writing, and speaking)
- Sense of humor
Benefits
- Medical
- Dental
- Etc.
Company Overview