Helpdesk Operator (T)

Panda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America, committed to delivering exceptional dining experiences. They are seeking a Help Desk Operator responsible for addressing technology-related issues for associates, providing customer service, and ensuring timely resolution of problems.

Responsibilities

• Provide courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis
• Serve as the single point of contact for all technology-related problems encountered by PRG associates by responding to incoming telephone, voice mail, email, chat, and in-person requests for assistance related to problems with hardware, software, network, and other computer-related technology
• Evaluate and prioritize all computer-related problems and either resolves the problem or refers the situation to the appropriate IS associate for resolution
• Escalate problems requiring urgent attention
• Log and track all calls using the ticket tracking system
• Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction

Skills

• High school diploma required; working towards college degree
• Some relevant work experience and demonstrated interest in technology required
• Successful completion of initial and periodically required trainings
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position

Benefits

• Hybrid Work schedule
• 401K with company match
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships

Company Overview

Company H1B Sponsorship