Remote Assistant Facility Manager

What this job involves: As a Remote Assistant Facility Manager at JLL, you will be the pivotal single point of contact for distributed office and retail portfolios, championing operational excellence and seamless service delivery across geographic locations. In this role, you will oversee the systems administration of our computerized maintenance management system (CMMS), reporting, and facilities support via JLL Mobile Technology Services and Alliance Vendor Partners. You will collaborate closely with facility teams, vendors, and clients to create, manage, and verify work orders while ensuring all preventive and recurring maintenance activities are scheduled and completed to industry and client standards. You will also monitor vendor invoice submittals and either dispute or authorize payment within the Corrigo work order. JLL’s culture of collaboration and innovative ways of working will empower you to drive meaningful improvements and contribute to a brighter way for our clients and team members. We believe the most effective teams are built when everyone is empowered to thrive; your expertise and enthusiasm will help us advance our commitment to inclusivity, wellbeing, and inspired success for all. What your day-to-day will look like:

• Remotely serve as the main point of contact for facility equipment, maintenance questions, issues, and repairs; cultivate positive relationships with clients, vendors, and the facility management team
• Plan, schedule, coordinate, and assign maintenance activities using industry and client best practices for JLL MTS and Alliance Vendor partners
• Create, manage, and verify work orders; oversee daily review and facilitate resolution to ensure exceptional service delivery and customer experience meets and exceeds the KPI goals
• Manage and coach vendors, ensuring compliance with safety, infection control, and service level requirements; deliver coaching and direction on CMMS (Corrigo) use as needed
• Administer the CMMS, oversee proper system use and configuration, and maximize its capabilities for central, facility management, and reporting objectives
• Analyze work orders, preventive maintenance, and customer feedback; develop and implement strategies to improve operational performance and mitigate risk
• Support call center escalations, communicate with supervisors and regional manager, and provide accurate updates and progress reports on repairs and projects
• Produce monthly, quarterly, annual, and ad-hoc reports and presentations on work orders, maintenance, service levels, labor, incidents, and training
• Model JLL values by prioritizing wellbeing, championing inclusivity, and seeking innovative solutions to enhance the client and employee experience

Required qualifications:

• High school diploma or equivalent; undergraduate degree preferred
• At least 3–4 years’ experience in facilities management and Corrigo CMMS/work order applications, ideally with multi-site portfolios
• Superior customer service orientation, with strong written, verbal, and people skills
• Highly organized, able to multitask, plan, and manage work under time constraints without direct supervision
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Power Point); capable of customizing administrative reports
• Ability to maintain professionalism under stressful situations and handle emergency calls on a rotating schedule as needed (nights/weekends/holidays)
• Strong collaborative approach to working with diverse teams and stakeholders
• Must be willing to be on call

Preferred qualifications:

• Associate’s or Bachelor’s degree in Facility Management, Business Administration, or a related discipline
• Facilities Management certification (e.g., FMA, IFMA, BOMA) or relevant coursework
• Experience supporting Class A office and/or distributed retail portfolios
• Familiarity with Corrigo CMMS and demonstrated ability to administer facility management systems
• Demonstrated record of recommending and implementing quality and service improvements
• Knowledge of safety, infection control, and sustainability best practices
• Multilingual skills
• Previous experience in a global organization with a collaborative, inclusive culture

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