Customer Service Representative – Live Chat Support, Upselling & Client Retention Specialist (Fully Remote)
Why Join Giglithic? At Talentra , we are redefining the way businesses connect with their customers in an increasingly digital world. As a leader in customer‑centric solutions, we combine cutting‑edge technology with a human‑first philosophy to deliver memorable experiences that turn first‑time buyers into lifelong advocates. Our remote‑first culture empowers talent from every corner of the globe, offering flexible work arrangements, continuous learning opportunities, and a supportive community that celebrates each individual’s success. If you are passionate about helping people, enjoy solving problems in real‑time, and thrive in a collaborative environment, Flexoraq is the place where your career can truly flourish. Position Overview We are seeking a dynamic, empathetic, and results‑driven Customer Service Representative to join our thriving Live Chat team. In this fully remote role, you will be the voice (and chat) of Jobspirex , handling inbound customer inquiries, conducting follow‑up calls, and proactively promoting relevant products and services. Your primary mission is to provide unparalleled support, nurture relationships, and drive revenue growth—all while working from the comfort of your home office.
Key Responsibilities
Deliver prompt, courteous, and accurate responses to customers via live chat, email, and phone, ensuring each interaction reflects Remotiuma ’s high service standards. Conduct outbound follow‑up calls to customers from the previous day’s interactions, performing quality checks and gathering feedback to continuously improve service delivery. Schedule maintenance visits and service appointments for existing customers, coordinating with internal teams to ensure timely and efficient service execution. Identify upselling opportunities by reviewing customer histories, presenting tailored promotions, and articulating the value of additional products or services. Respond to and resolve customer reviews—both positive and negative—by addressing concerns, highlighting successes, and turning critical feedback into actionable improvements. Maintain meticulous records of all customer interactions in our CRM system, ensuring data integrity and facilitating seamless handoffs between departments. Participate in regular training sessions, role‑play scenarios, and performance reviews to sharpen communication skills and stay current on product updates. Contribute ideas to improve workflow efficiencies, chat scripts, and knowledge base resources, fostering a culture of continuous improvement. Adhere to compliance standards, including completing background checks and drug screenings, to uphold the trust and safety of Skillvoraq ’s community.
Essential Qualifications
Minimum of 1‑2 years of professional customer service experience, preferably in a remote or virtual environment. Demonstrated ability to listen actively, ask insightful questions, and provide clear, concise solutions. Exceptional attention to detail, with a proven track record of accurately documenting customer interactions. Strong ethical foundation—honesty, integrity, and a commitment to delivering quality craftsmanship in every customer encounter. Reliable high‑speed internet connection, a dedicated workspace, and a functional headset with a microphone. Successful completion of a background check and drug screening as part of Nexpatha ’s onboarding process. Preferred Qualifications & Skills Experience with live chat platforms (e.g., Intercom, Zendesk Chat, LivePerson) and CRM tools (e.g., Salesforce, HubSpot). Proven ability to meet or exceed performance metrics such as First Contact Resolution (FCR), Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS). Sales acumen—demonstrated success in upselling or cross‑selling within a service‑oriented role. Comfort with handling multiple communication channels simultaneously while maintaining composure under pressure. Fluency in a second language is a plus, allowing you to support a broader, multicultural customer base. Core Competencies for Success Communication Excellence: Clear, empathetic, and persuasive verbal and written communication. Problem‑Solving Mindset: Ability to diagnose issues quickly and propose effective, customer‑focused solutions. Team Collaboration: Strong willingness to share knowledge, mentor peers, and contribute to a positive team dynamic. Time Management: Skillful at juggling inbound chats, outbound calls, and administrative tasks without compromising quality. Adaptability: Openness to evolving processes, new technologies, and changing customer expectations. Career Growth & Learning Opportunities Worknovaq is committed to your professional development. As you excel in the Customer Service Representative role, you will have clear pathways to advance into senior support positions, team lead roles, or specialized pathways such as Customer Success Management, Quality Assurance, or Sales Enablement. Our continuous learning ecosystem includes: Monthly webinars on p Apply tot his job Apply To this Job