Training & Education Consultant - Pyxis Med products

Job Description

Summary Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Position Summary Within SDS Readiness & Education, the Training and Education team is responsible for developing, delivering, and continuously improving product training for associates and customers using MMS solutions. Training & Education Consultants utilize their experience, knowledge, and skills to implement key components of the Readiness & Education strategy. They participate in Readiness product core teams and oversee all aspects of training and education. Their day-to-day activities include developing product training curricula, delivering virtual synchronous training across multiple time zones, conducting onsite in-person classroom training, and identifying and implementing continuous education improvements. The Training and Education Consultant will exhibit comprehensive knowledge of the MMS supported products and programs, including their workflows and impacts. This role is dedicated to ensuring that all product training and education adhere to industry standards, comply with regulatory requirements, and effectively address business and customer needs. This is achieved through meaningful training application, resulting in competently prepared associates and customers. Additionally, the role focuses on continuously improving curricula to enhance the knowledge growth of our associates and customers. Remote with travel requirements The primary focus of this role will be on Pyxis Med products/solutions (Med ES, Pyxis Pro, Supply, PAS ES) for Field Service and Customer, with support extended to all other MMS solutions as needed. Accountabilities

• Collaborate with SDS Readiness & Education team members to provide subject-matter expertise and guide the creation of educational materials and curricula plans.
• Maintain comprehensive knowledge of assigned MMS products, processes, and services.
• Actively engage in readiness activities for upcoming releases of assigned products, processes, and services.
• Use workflow assessments, optimization engagements, and change leadership principles to enhance product adoption and utilization.
• Work effectively across diverse teams, cultures, and time zones.
• Integrate the voice of the customer (VOC) and voice of the associate (VOA) to ensure satisfaction and continuous program improvement.
• Evaluate the workflow impact of new product releases and convert information into educational materials.
• Lead and facilitate in-person or virtual training sessions for customers and associates on assigned products, services, and processes.
• Apply various training methodologies and adult learning principles to deliver engaging training.
• Develop instructor-led course materials, including instructor guides, student guides, PowerPoint slides, assessments, and other relevant materials.
• Utilize technology and tools to enhance instruction.
• Conduct course needs assessments and evaluations to drive continuous improvement.
• Ensure training schedules, tools, and environments are up-to-date to facilitate effective and efficient training delivery.
• Demonstrate expertise in the field of education/learning and stay current with the latest tools, techniques, and best practices.
• Manage registration and credit for completion of instructor-led courses in customer and associate learning management systems (LMS).

Qualifications

• Ability to work independently from a home office and maintain a professional online presence.
• Home-based position with travel requirements ranging from 50-75%, including overnight travel. Flexible working hours, including some nights and weekends, are necessary. Required
• Bachelor's degree required or equivalent work experience.
• Minimum of 3 years experience in pharmacy automation and healthcare technology or a related field.
• Field Service experience with the Pyxis product line.
• Must possess and maintain a valid driver's license and be at least 21 years old to meet BD’s auto safety standards.
• Upon hire, must provide proof of and maintain current immunizations, and obtain additional immunizations as required for access to customer sites. Required immunizations include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chickenpox), Annual TB/PPD (skin test), and Tetanus/Diphtheria/Pertussis. Preferred
• Experience train

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