Experienced Customer Service Representative – Overnight Shift at arenaflex
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and expand our team. As an Overnight Customer Service Representative, you will be an integral part of our customer service team, providing exceptional experiences for our customers and contributing to the company's continued success.
About arenaflex
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We are committed to delivering the best products and services to our customers, and we are looking for talented individuals to join our team. Our company culture values teamwork, innovation, and customer satisfaction, and we offer a range of benefits and opportunities for growth and development.
Job Responsibilities
As an Overnight Customer Service Representative, you will be responsible for:
- Processing customer orders and inquiries in a collaborative call center using world-class technology
- Communicating with customers over phone, email, and chat
- Helping customers navigate arenaflex's website and online ordering
- Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborating with colleagues to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on teamwork, innovation, and customer satisfaction, and we offer a range of opportunities for growth and development. Our facilities are modern, clean, and well-maintained, and we offer a range of employee perks to support your well-being and happiness.
Compensation and Growth Opportunities
* Pay from $26 to $33 per hour with significant growth and earning potential
- Includes $4 Shift Differential
- Opportunities for career advancement and professional development
- Tuition Assistance Program to support your continuing education and career goals
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website or by clicking on the "Apply for the job now!" button below.
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