Experienced Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're on a mission to inspire and improve the world by coloring and protecting what matters. As a Customer Service Specialist in our retail stores, you'll play a vital role in delivering exceptional customer experiences and driving sales growth. If you're passionate about providing top-notch service, have a knack for building strong relationships, and are eager to join a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a rich history and a strong reputation for quality and innovation, arenaflex is the perfect place to launch or grow your career.

Job Summary

As a Customer Service Specialist, you'll be the face of arenaflex in our retail stores, responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of customer satisfaction. You'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be expected to promptly resolve any customer concerns and stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Key Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Essential Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

* Competitive hourly rate starting at $18.75

• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement and savings benefits
• Generous time away from work package, including vacation, holidays, and military leave
• Access to a wide range of world-class benefits designed for you and your family
• A dynamic and inclusive work environment that values diversity and promotes a culture of inclusion

How to Apply

If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! To apply, please submit your application through our website or by clicking the "Apply for the job now!" button below. We look forward to reviewing your application and learning more about your qualifications.

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination. Apply for this job