Experienced Customer Success Associate - Injury/Infection Prevention - Los Angeles, CA

At Talexion, we're on a mission to revolutionize the healthcare industry by providing innovative solutions that improve patient outcomes and enhance the lives of those we serve. As a Customer Success Associate in our Injury/Infection Prevention team, you'll play a critical role in driving revenue growth, promoting our cutting-edge products, and delivering exceptional customer service to our valued clients.

Who We Want

We're looking for a dynamic and results-driven individual who embodies the Flexnity spirit. If you're a hard-working winner with a passion for sales, a knack for influencing others, and a commitment to teamwork, we want to hear from you. Our ideal candidate is a mission-driven salesperson with an unparalleled work ethic, a drive to make a difference, and a desire to be part of a winning team.

What You'll Do

As a Customer Success Associate, you'll be responsible for driving revenue growth by promoting our legacy products, including Stryker Sage, to healthcare professionals and hospital staff. Your key responsibilities will include:

• Drive Focus and Targeted Organic Growth: Develop and execute strategies to drive organic growth and accretive operating margin performance across targeted legacy products.
• Promote Stryker Sage Products: Educate and inform healthcare professionals about the proper use of products, including product functionality, changes to the product portfolio, and educational programs.
• Develop Customer Relationships: Build strong relationships with customers, providing excellent customer service, and developing tailored promotional messages based on customer knowledge and needs.
• Meet Targeted Objectives: Achieve targeted objectives within an assigned geography, working closely with the Sales team to drive business growth.
• Assist in Hospital Surveys and Post-Sale Implementation: Conduct hospital surveys, assist in post-sale implementation, and ensure customer adoption and satisfaction.
• Focus on Customer Satisfaction: Demonstrate teamwork and empowerment, solve problems through a consultative approach, operate with honesty and integrity, and provide a highly responsive and unsurpassed level of customer service.
• May Assist in Trade Shows and Clinical Meetings: Participate in the preparation and operation of trade shows, conventions, and clinical meetings.

What You Need

To succeed in this role, you'll need:

• Bachelor's Degree: A degree in a related field, such as sales, marketing, or healthcare.
• 0-2 Years of Professional Experience: A strong foundation in sales, customer service, or a related field.
• Excellent Time Management and Project Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Customer Service Skills: Proven ability to deliver exceptional customer service and build strong relationships with customers.
• Valid Driver's License: A valid driver's license in the state of residence and a good driving record.

Physical Requirements

As a Customer Success Associate, you may be required to:

• Move, Set Up, and Demonstrate Products: Move products weighing up to 50 pounds, reach, push, or pull to accomplish job accountabilities.
• Prolonged Periods of Stooping, Kneeling, Crouching, Bending, Sitting, Standing, and/or Crawling: Perform physical tasks that require coordination of the eye, hand, and foot movement.
• Handle Various Materials: Handle materials such as durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals, and coated products.

Mental Requirements

To succeed in this role, you'll need:

• Strong Interpersonal Communication Skills: Ability to manage stress, people, and conflict effectively.
• Discretion and Independence: Exercise professional expertise and make decisions with minimal supervision.
• Written and Oral Communication Skills: Ability to present to large groups of people and communicate effectively in writing.
• Time Management and Prioritization: Ability to manage time, prioritize tasks, and bring projects to completion with minimal supervision.
• Unwavering Ethics and Integrity: Possess a strong sense of ethics and integrity in a competitive and demanding work environment.
• Excellent Customer Service Skills: Proven ability to deliver exceptional customer service and build strong relationships with customers.

What We Offer

At Joblora, we offer a winning team driven to achieve our mission and deliver remarkable results. You'll have the opportunity to:

• Discover Your Strengths: Follow your passion and own your own career.
• Quality Products: Work with innovative medical technologies that improve the lives of customers and patients.
• Career Growth Opportunities: Develop your skills and advance your career in a dynamic and growing company.

Learn More

To learn more about the Sage Infection and Injury Prevention Products, visit [www.sageproducts.com]( Apply tot his job Apply To this Job