Senior Salesforce Admin Specialist

Senior Salesforce Admin Specialist Habitat for Humanity of the Charlotte Region

• 3815 Latrobe Drive, Charlotte, NC 28211
• Exempt | Full-Time
• Monday–Friday
• Salary: $75,000 per year

Why Join Habitat for Humanity of the Charlotte Region? At Habitat Charlotte Region, we believe everyone deserves a safe, affordable place to call home. When you join our team, your work directly supports families and strengthens neighborhoods across our community. Together we build community impact. Since our inception in 1983, we have served over 5,000 local families, proving that affordable housing changes the trajectory of our entire region. Our work is driven by a commitment to community strength, marked by:

• 2,100+ New homes sold to local families.
• 1,600+ Families served through critical home repairs.
• 325 Existing homes renovated to maintain safe, affordable housing.

Join us and be part of a team that has been transforming the Charlotte Region for over four decades. In addition to meaningful work, Habitat Charlotte Region offers competitive compensation, comprehensive benefits, and a healthy work-life balance—because caring for our community starts with caring for our people. Position Purpose The Senior Salesforce Admin Specialist is responsible for administering and optimizing Habitat Charlotte Region’s Salesforce environment and serving as the primary point of contact for Salesforce-related questions, issues, and enhancements. This role ensures the accuracy, integrity, and effective use of organizational data while supporting efficient information flow across the organization. In addition to hands-on system administration, this position provides strategic guidance on Salesforce architecture, collaborates closely with internal and external stakeholders, and mentors less experienced Salesforce administrators to strengthen internal capacity and best practices. Essential Functions

• Architect, guide, and implement Salesforce system-wide changes and customizations to improve effectiveness and constituent engagement
• Advise on Salesforce architecture and solutions that align business processes with data needs, including what data is required, why it is needed, and when
• Collaborate with Habitat Charlotte Region staff to gather, document, and translate business requirements into Salesforce features, functionality, and workflows
• Serve as the primary Salesforce technical support and training resource for staff
• Coordinate with Salesforce vendors to resolve system issues and support additional training needs
• Ensure timely and efficient processing of help desk tickets related to Salesforce and supported systems
• Provide mentorship, solution design guidance, and oversight to less experienced Salesforce Administrators to build organizational capacity
• Create and guide documentation of Habitat Charlotte Region’s business processes and system usage across Salesforce and related platforms
• Reduce complexity within the existing Salesforce environment by streamlining configurations and processes
• Provide additional Salesforce support activities as needed
• Serve as the administrative point of contact for select ancillary systems (e.g., eSignature software, accounting systems)

Required Knowledge, Skills, and Abilities

• Minimum of 3–5 years of Salesforce Administrator experience with demonstrated proficiency in:
• Sales Cloud (including basic Case Management)
• Salesforce Experience Cloud
• Preferred: Salesforce Nonprofit Success Pack (NPSP)

Core Salesforce Skills Include:

• Security Management (Profiles, Permission Sets, Role Hierarchy, OWDs)
• Object Management (standard and custom objects, fields, record types, page layouts)
• Validation Rules, Formula Fields, and Quick Actions
• Process Automation with strong proficiency in Salesforce Flow
• Collaboration Tools (Activity Management, Chatter, Email-to-Salesforce)
• Lightning App Builder, including dynamic forms and conditional components
• Data management tools and best practices
• Creation and management of complex Salesforce reports and dashboards
• 1–2 years of Salesforce solution design experience, including:
• Salesforce best practices and architectural decision-making
• QA/validation of configurations and automations
• Business process documentation within Salesforce solutions
• Salesforce Administrator Certification preferred
• Strong communication skills with experience working across multiple constituencies
• Ability to adapt to changing priorities while maintaining confidentiality of sensitive information
• Detail-oriented with excellent organizational, time-management, and prioritization skills
• Strong teamwork, initiative, critical thinking, and problem-solving skills
• Proficiency in Microsoft Office applications
• College degree or equivalent experience

Work Environment

This position works primarily indoors in an office setting. Physical Demands

• Ability to work at a computer for extended periods
• Ability to assist with setup for special events as needed

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required. Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request. Apply tot his job Apply To this Job