Experienced Loss Prevention Customer Service Associate II – Retail Security and Customer Experience

At arenaflex, we're passionate about creating a vibrant and inclusive work environment where our team members can grow, learn, and thrive. As a Fortune 100 company and the world's leading off-price retailer, we're committed to fostering a culture of collaboration, diversity, and innovation. Join our arenaflex family and discover a world of opportunities to make a meaningful impact, develop your skills, and build a rewarding career.

Job Summary:

We're seeking an experienced Loss Prevention Customer Service Associate II to join our team at arenaflex. As a key member of our retail security team, you'll play a vital role in maintaining a safe and secure shopping environment for our customers. Your primary responsibilities will include acting as a visual deterrent to prevent potential loss/dishonesty, supporting store management, and providing exceptional customer service. If you're a motivated and detail-oriented individual with a passion for security and customer experience, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Maintain a professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty

• Review and understand the Store Emergency Response Guide to ensure preparedness in critical situations
• Wear a complete arenaflex-approved uniform, including a Body Worn Camera, to enhance store security and customer safety
• Greet customers with courtesy and respect, demonstrating a commitment to exceptional customer service
• Establish and maintain a position at the front of the store or in a department, observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Perform a closing safety sweep of the store with a member of management to ensure a secure and safe environment
• Adhere to all arenaflex policies and procedures, documenting required incidents in AIIM Case Management
• Perform other duties as assigned by store management or Loss Prevention

Essential Qualifications:

* Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues

• Sound decision-making skills, with the ability to exercise judgment in critical situations
• Ability to take initiative and perform well independently, prioritizing workload and managing time effectively
• Prior retail or security experience (0-2 years)
• Ability to stand for long periods of time, with a focus on maintaining a high level of energy and alertness

Preferred Qualifications:

* Previous experience in a loss prevention or security role

• Knowledge of security protocols and procedures
• Ability to work in a fast-paced environment, with a focus on maintaining a high level of productivity and efficiency
• Strong problem-solving skills, with the ability to think critically and creatively

Benefits and Perks:

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• And many more!

Career Growth Opportunities:

At arenaflex, we're committed to helping our team members grow and develop their careers. With a range of training programs, mentorship opportunities, and career advancement paths, you'll have the chance to develop new skills, take on new challenges, and achieve your career goals.

Work Environment and Company Culture:

Our arenaflex stores are vibrant and dynamic environments, filled with passionate and dedicated team members who are committed to delivering exceptional customer service. As a Loss Prevention Customer Service Associate II, you'll be part of a close-knit team that works together to maintain a safe and secure shopping environment. Our company culture is built on a foundation of collaboration, diversity, and innovation, with a focus on fostering a positive and inclusive work environment.

Compensation and Benefits:

This position has a starting pay range of $13.30 to $18.60 per hour, with actual starting pay determined by a number of factors, including relevant skills, qualifications, and experience. In addition to a competitive salary, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a range of other perks and benefits.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for security and customer experience, we encourage you to apply for this exciting opportunity. Visit our website to learn more about this role and submit your application today! Apply for this job