[Remote] Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud

Note: The job is a remote job and is open to candidates in USA. Google is a leading technology company that provides enterprise-grade solutions through its Google Cloud platform. The Technical Solutions Engineer I will be responsible for troubleshooting technical problems for customers, providing level two support, and advocating for customer needs while ensuring seamless adoption of Google Cloud products.

Responsibilities

• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform (GCP) products
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud
• Work with customers on their production Google Kubernetes Engine (GKE)/anthos deployments to resolve issues and achieve product readiness, availability, and scale
• Develop an understanding of Google Cloud's GKE/anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and diagnosis

Skills

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process)
• 5 years of experience in reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks
• 5 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements
• 5 years of experience with the following, such as web tech, systems administration, developer operations, networking, kubernetes
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments
• Experience in computer networking (e.g., TCP/IP, routing, load balancing, etc.), with an understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.)
• Experience with exploratory kernel debugging and performance analysis of containerized systems
• Experience working in public cloud (e.g., GCP) services and infrastructure

Benefits

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Company Overview

• Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet. It was founded in 1998, and is headquartered in Mountain View, California, USA, with a workforce of 10001+ employees. Its website is https://www.google.com.

Company H1B Sponsorship

• Google has a track record of offering H1B sponsorships, with 8763 in 2025, 8872 in 2024, 9682 in 2023, 11626 in 2022, 9109 in 2021, 9785 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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