Epic Behavioral Health Analyst

Who We Are Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Epic- Behavioral Health Analyst, to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk. Job Summary Functions under the direction of the Application Manager, the Epic- Behavioral Health Analyst provides intermediate system-level support of multi-user clinical and financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and support of these systems. Requires intermediate knowledge of systems analysis. Comprehensive knowledge of project management concepts and methodology. Able to lead and participate in project planning sessions. Ability to establish project goals, milestones, and procedures. Able to manage projects with varying levels of complexity. The Epic- Behavioral Health Analyst works with project leaders on several aspects of project planning to meet project deadlines. This key player will promote excellent customer service and strong communication skills to ensure the success of all software applications. Works with outside departments to promote, educate and train on current applications. Works with other members of the Xtensys staff, clinical and operational departments and other Xtensys team members to accomplish the goals established for the project.

Key Responsibilities

At Xtensys, we don’t just fill roles; we empower owners. To succeed here, you should be a self-starter who thrives on autonomy and finds fulfillment in seeing complex projects through to the finish line.

• Self-Directed Initiative: You don't wait for a roadmap—you help draw it. You take true ownership of your work, anticipating needs before they arise and offering constructive solutions that keep the team moving forward.
• A Focus on Results: You have a "get it done" mentality. You’re comfortable setting ambitious goals, defining what success looks like, and navigating obstacles through research and collaboration. While you value the process (like our incident and change management protocols), your eyes are always on the deadline.
• Steady Under Pressure: Growth comes with change, and you handle it with poise. You remain calm and focused during stressful situations, acting as a stabilizing force for the team and staying open-minded when priorities shift.
• Creative Problem Solving: You aren't afraid to challenge the status quo. We value fresh perspectives and want you to lead brainstorming sessions, take calculated risks, and encourage a culture of continuous innovation.
• Project Leadership: Whether you’re leading a high-complexity project or participating in a planning session, you understand the "why" behind the "how." You’re skilled at setting milestones, identifying risks early, and pulling together the right resources to ensure a win.
• Mission-Driven Mindset: You believe in what we’re building. You’ll incorporate the Xtensys vision into your daily decisions, generating enthusiasm and keeping our long-term goals at the heart of your planning.
• Continuous Growth: You are your own best advocate for development. You have a restless curiosity and a drive to expand your skillset, constantly seeking out knowledge-sharing opportunities to elevate both yourself and your teammates.

Who You Are & What You’ll Bring You are a collaborative, solutions-oriented professional with a strong foundation in technology and/or healthcare who thrives in a dynamic environment. Qualifications & Experience

• 3+ years of experience in technology, healthcare, or a related industry.
• Strong verbal and written communication skills, with the ability to clearly convey complex information to diverse audiences.

Collaboration & Ownership

• A team player who actively contributes to shared goals, embraces constructive feedback, and supports the success of others.
• Able to manage multiple priorities simultaneously while working independently with minimal guidance.
• Detail-oriented with the confidence to provide guidance and support to peers when appropriate.

Problem Solving & Technical Expertise

• Strong analytical and troubleshooting skills, with the ability to identify root causes and deliver effective solutions.
• Comprehensive understanding of application support processes and best practices.
• Ability to serve as the primary resource for at least one application module, demonstrating ownership and subject matter expertise.

Business & Clinical Alignment

• Skilled at gathering, translating, and communicating business or clinical requirements into scalable technical solutions to support application implementation and optimization.

Education/Certifications

• Bachelors Information Technology or Bachelors Other, preferred
• Epic Care Inpatient, Behavioral Health certification is required
• Inpatient Rehab certification is a plus

Travel Requirements

• Up to 25% (implementation milestones, etc.)

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Why Join Us

• You can work alongside dynamic leaders and a passionate, mission-driven team.
• You’re able to enjoy a flexible, high-impact role with major opportunities for growth.
• You’ll receive a competitive salary, benefits, and career development pathways.

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