Experienced Part-Time Remote Customer Service Representative – Auto Glass Industry Leader

At arenaflex, we're more than just an auto glass company – we're a people-powered organization that's passionate about delivering extraordinary results and bringing unexpected happiness to our customers every day. We're seeking an experienced Part-Time Remote Customer Service Representative to join our team and help us continue our legacy of excellence in the auto glass industry.

About arenaflex

arenaflex is the auto glass industry leader in the United States, founded in 1947 and proud to celebrate our 75th Anniversary in 2022. We've come a long way since our humble beginnings, and over the years, we've learned that our people are the key to our continued growth and evolution. At arenaflex, our culture matters, and we're committed to helping our associates find a fulfilling career path and encouraging them to have a life both here and outside of work.

The Role

As a Part-Time Remote Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to our policyholders, insurance agents, and auto glass shops. You'll be responsible for:

• Professionally answering a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts
• Accurately entering claim data into our production systems while on a live phone call
• Effectively and compassionately guiding customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
• Verifying customer insurance coverage and deductible amounts and communicating the information to the customer
• Assisting customers with scheduling repair, replacement, and/or recalibration services at a arenaflex location or at a non-arenaflex shop while honoring the customers' preference
• Utilizing systems and resources provided to enhance the overall customer experience
• Providing solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information
• Other duties assigned by leadership

Professional Requirements

* Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards

• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
• The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset
• The ability to read and utilize provided scripting in a conversational and timely manner
• Demonstrates a high level of empathy and integrity by always doing the right thing
• Has an upbeat personality and can show an authentic willingness to assist our customers
• Previous experience working in a contact center or other customer service role
• 16+ years of age
• High School Diploma or equivalent, or actively enrolled

Work from Home Requirements

* Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems)

• High Speed Internet that meets the following requirements:

+ Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or lower + Jitter = 20 ms or lower

• Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
• USB wired headset
• Webcam
• Dedicated workspace free from background noise and interruptions

What You'll Get

* Pay is $16.50/hour and offers bonus opportunities

• Benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year
• Paid training and all the tools and resources you'll need to be successful
• View all our health, wealth, and life offerings at www.arenaflexbenefits.com

Why Join arenaflex?

* We're a people-powered organization that values our diverse workforce and suppliers

• We're proud to be an equal opportunity employer and welcome everyone
• We offer a flexible and remote work environment that allows you to work from the comfort of your own home
• We provide opportunities for career growth and development
• We're committed to helping our associates find a fulfilling career path and encouraging them to have a life both here and outside of work

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic and growing organization, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at arenaflex.com/Careers.

Reasonable Accommodation

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with arenaflex policies and practices.

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