Experienced Customer Service Representative – Fitness Programs (Remote, $15-$16/hour)

At arenaflex, we're on a mission to empower individuals to live healthier and longer. As a leading provider of innovative health and wellness solutions, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Customer Service Representative – Fitness Programs, you'll play a vital role in supporting our members nationwide, providing exceptional service, and ensuring their satisfaction with our Fitness programs.

About arenaflex

arenaflex is a dynamic and growing organization that's dedicated to delivering exceptional health and wellness solutions to our members. With a strong commitment to innovation, quality, and customer satisfaction, we're shaping the future of healthcare and wellness. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.

Job Summary

As a Customer Service Representative – Fitness Programs, you'll be responsible for providing exceptional customer service to our members nationwide. You'll respond to customer inquiries, provide information about our Fitness programs, and resolve issues in a timely and professional manner. This is a remote, full-time or part-time position that requires a stable internet connection, a designated work area, and company-provided technology equipment.

Responsibilities

* Demonstrates knowledge and understanding of all arenaflex Fitness products and programs.

• Answers incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow-up if issue requires additional action.
• Analyzes information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner.
• Exercises strict confidentiality in all matters relating to the member experience with the Fitness program.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other arenaflex department personnel, contacting clubs and members as required.

Qualifications

* High school diploma or equivalent required.

• One-year experience performing customer service duties; inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience with MS Office.

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility and Physical Requirements

* Primarily sedentary, able to sit for long periods of time.

• Ability to speak, see, and hear other personnel and/or objects.
• Ability to communicate both in verbal and written form.
• Ability to travel within the facility.
• Capable of using a telephone and computer keyboard.
• Ability to lift up to 10 lbs.

Environmental Conditions

* Work-from-home (WFH) environment.

Compensation and Benefits

* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit.

• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

Work Environment and Culture

* arenaflex is an Equal Opportunity/Affirmative Action Employer.

• We're committed to creating a diverse and inclusive work environment that values and respects all employees.
• Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.
• We offer a dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online career center. We can't wait to hear from you!

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified individuals of all backgrounds, including those with disabilities and protected veterans. If you require an accommodation to apply for this position, please contact our Human Resources Department at (800) 848-3555 x6702.

Disclaimer

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job