Experienced Customer Service Representative – Remote in New York
Join arenaflex, a global leader in customer experience and technology, and ignite your career with a purpose-driven role that brings humanity to business. As a Customer Service Representative working remotely in New York, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
About arenaflex
arenaflex is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
What You'll Be Doing
As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for providing exceptional customer experiences, answering incoming communications, and conducting research to provide answers for customers to resolve their issues. Your passion for helping others and giving them peace of mind will shine through in every interaction.
A Typical Day
* Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training and development to stay up-to-date on products and services
What You Bring to the Role
* At least 1 year of customer service experience
- High school diploma or equivalent
- Recognize, apply, and explain product or service knowledge
- Computer experience
- High-speed internet connection (>25mbps)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $18.92 plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Opportunities for career growth and advancement within the company
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. Our arenaflex community is here for you as one dynamic, global family.
Reporting Structure
You'll report to a Team Lead, who will provide guidance and support to ensure your success in the role. You'll contribute to the success of the customer experience and the overall success of the team.
About arenaflex
Our business is about making customers happy. That's all we do. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
Primary Location
US-New York
Job Type
Customer Care Representative
Apply Now
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference, apply now to become a Customer Service Representative at arenaflex. Apply for this job