Experienced Retail Customer Service Associate II - Returns & Exchanges at arenaflex

At arenaflex, we're not just a home furnishings company; we're a community that's passionate about making a better everyday life for the many. We're looking for a talented and dedicated Retail Customer Service Associate II - Returns & Exchanges to join our team. If you're a customer-centric individual who thrives in a fast-paced environment and is eager to grow and develop your skills, we want to hear from you.

Why arenaflex is the perfect fit for you

At arenaflex, we believe that our employees are the driving force behind our success. We're committed to creating a work environment that's inclusive, accepting, and empowering. Our team members are encouraged to think differently, share their unique perspectives, and contribute to our mission of making a better everyday life for the many. As a Retail Customer Service Associate II - Returns & Exchanges, you'll have the opportunity to work with a diverse group of customers, solve complex problems, and build lasting relationships. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business results.

What you'll be doing day to day

As a Retail Customer Service Associate II - Returns & Exchanges, your primary responsibilities will include:

• Creating a positive customer experience by ensuring accurate transactions and/or orders, and recording information accurately to inform future improvements to the customer shopping experience.
• Meeting customers' needs, solving problems independently, and recognizing when to escalate to a manager to ensure seamless customer service.
• Building loyalty by ensuring a positive customer journey during the arenaflex shopping experience, and fostering emotional connections through meaningful and empathetic interactions.
• Providing customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO), and offering and selling services to customers during the handover process when needed.
• Providing customers with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.

Essential Qualifications

* 2-3 years of retail customer service and/or experience preferred

• High School Diploma or equivalent

Preferred Qualifications

* Experience working in a fast-paced retail environment

• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic math skills and accuracy with handling cash and operating a point-of-sale system

Skills and Competencies Required for Success

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to think critically

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Retail Customer Service Associate II - Returns & Exchanges, you'll have access to:

• Ongoing training and development programs to enhance your customer service skills and knowledge of arenaflex products and services
• Opportunities for career advancement and professional growth within the company
• A supportive and inclusive work environment that encourages collaboration and teamwork

Work Environment and Company Culture Highlights

At arenaflex, we're proud of our fun and inclusive work environment. Our team members enjoy:

• A dynamic and fast-paced work environment that's always challenging and engaging
• A supportive and inclusive work environment that encourages collaboration and teamwork
• Opportunities for career advancement and professional growth within the company
• A comprehensive benefits package that includes paid time off, holiday and sick time, and medical and Rx plans

Compensation, Perks, and Benefits

As a Retail Customer Service Associate II - Returns & Exchanges at arenaflex, you'll enjoy:

• Competitive hourly pay rate of $18.30 - $26.12
• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (Must work minimum of 20 hours per week)

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply now to become a Retail Customer Service Associate II - Returns & Exchanges at arenaflex. Apply Job!

Note:

This is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role. Apply for this job