Experienced Customer Service Representative 1 & 3 – Motor Vehicle Services

At arenaflex, we're driving the future of transportation with a diverse and innovative team. As a Customer Service Representative 1 & 3, you'll play a vital role in providing exceptional motor vehicle services to the public, ensuring timely and accurate work products, security, and validation of documents. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!

Job Location

Our state-of-the-art MVD field office is located at: 1703 East Larkspur Lane, Tempe, AZ

Posting Details

* Salary: $16.0424 - $18.0807

• Grade: 13
• Job Type: Full-time

Job Summary

As a Customer Service Representative 1 & 3, you'll be responsible for providing motor vehicle services, including licensing, titling, testing, and permits, to the public. You'll work closely with the Arizona Revised Statutes and Department of Transportation policies and procedures to ensure accuracy and security of work products. This role requires a strong customer service focus, attention to detail, and the ability to adapt to a changing environment.

Job Duties

As a Customer Service Representative 1 & 3, your key responsibilities will include:

• Processing credentials and title work, examining documents and applications for accuracy, validity, and security, and adhering to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Answering customer questions and providing customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
• Administering testing, including operator knowledge and skills testing, and conducting level I vehicle inspections to include VIN validation.
• Capturing customers' photos, signatures, and application information for credential eligibility/issuance.
• Determining, collecting, and evaluating fees, and using general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
• Participating in process improvement activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.

Knowledge, Skills & Abilities (KSAs)

To succeed in this role, you'll need:

• Knowledge of or the ability to learn ADOT MVD rules, regulations, processes, and procedures.
• Knowledge of or the ability to execute customer service principles and best practices.
• Skill in communication, both verbal and written, with a customer-centric focus.
• Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
• Ability to adapt and embrace a changing environment, processes, and procedures.
• Ability to stand or sit for long periods and work outside when necessary.
• Excel in an office environment, including operating a PC, proprietary MVD software, and other office equipment.

Selective Preference(s)

* CSR 1: Ideal candidates will have some experience in customer service, cash handling, and data entry.

• CSR 3: 1-year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards.

Pre-Employment Requirements

* Must have and maintain a valid Arizona driver's license.

• If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks.

Benefits

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave - up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here

. For a complete list of benefits provided by arenaflex, please visit our benefits page.

Retirement

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us

For questions about this career opportunity, please contact arenaflex Human Resources Recruitment via email at [email protected] or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer

. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. arenaflex is an Equal Employment Opportunity Employer. Apply Job! Apply for this job