Experienced Customer Support Representative – Automotive Industry Expertise

At arenaflex, we're revolutionizing the wholesale industry by making it easier for our customers to succeed. As a technology company, data company, and innovation company, we're committed to building the world's most advanced and uncomplicated digital marketplace for used vehicles. Our team is passionate about helping customers buy and sell smarter with clear, actionable insights they can understand and use. We're also accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

At arenaflex, we're driven by a set of core values that guide our actions and decisions:

• Driven Waybuilders: We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity: We seek to understand and improve our customers' experience.
• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• Fearless Ownership: We deliver what we promise and learn along the way.

What We Offer:

As a valued member of our team, you can expect a competitive compensation package, including:

• Competitive hourly wage ($17.00 - $19.00)
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer-paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement

We're Looking For:

A Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for arenaflex customers. This position will use a range of technical expertise, including customer service skills, tools, and resources available to deliver effective solutions to technical issues.

You Are:

* Customer Obsessed: You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships.

• Organized: You possess a high level of efficiency and effectiveness in managing tasks, information, and resources.
• Tech-Savvy: You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems.

You Will:

* Identify, research, and resolve technical and end-user application failures and deficiencies.

• Ensure proper follow-through on all directives, bulletins, and schedules from management.
• Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.
• Educate and coach customers on best practices for using arenaflex products and services.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
• Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.
• Serve as a Subject Matter Expert for the design and development of training materials.
• Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
• Continuously engage in self-directed learning opportunities to increase functional product knowledge
• Document known errors, workarounds, procedures, and product-specific information.

Who You Will Work With:

Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the arenaflex platform and offerings.

Must Have's:

* Bachelor's degree or equivalent work experience

• 2 + years customer service / contact center experience
• General automotive knowledge
• Experience troubleshooting hardware, software, and network related issues.
• Ability to communicate clearly and concisely, both orally and in writing.
• Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
• Strong analytical, technical, and problem-solving skills

Nice to Have's:

* Experience with Salesforce, Five9, Slack, & Google Suite

• Web Crawling/Search experience
• Ability to retain knowledge of State/Local/Federal/Contract Requirements for Role
• Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy, and Active Listening
• Eagerness to learn, take direction, and feedback, multi-task, time manage, and problem-solve

Sound like a match? Apply Now - We can't wait to hear from you!

If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting technical issues, we want to hear from you! Apply now to join our team of talented professionals at arenaflex. Apply for this job